Travel Claim

Travel Insurance
How to declare your claim

You must notify us in respect of the Medical Claim for Section A,B,C,D,E,F,G,H,I,J, and K – immediately after occurrence of any event the consequence of which could result in a claim, you or any other person acting on your behalf should contact as soon as possible the Alarm Centre in order to receive our prior approval and indication on the procedure to follow.

Email : medex.travel@axa-gulf.com

Please refer to terms and condition for complete details and other additional local numbers for claims.

You should state:

  • Your family name and first name
  • The name of the insurance company (AXA Gulf Insurance) as well as the insurance policy number and period of insurance
  • The date of entry in the visited country
  • The Name, address and telephone number of the Medical Centre to which the Insured Person has been admitted
  • The name and address of the Medical Practitioner in charge of the Insured Person
  • A Brief description of the problems encountered.


For all other Sections L, M, N, O, P, Q & R, kindly contact our offices on the below mentioned numbers  as soon as possible, but not later than 31 days of the end of the Trip.

Theft claims you must provide written proof from the police that the incident has been reported.

Baggage delay claim you should get a letter /report from the airline confirming the delay and delivery dated and time of baggage.

Country

By Phone

By Fax

 

KSA

+9661 478 0282

+9661 477 3097

 

UAE

800 4845

+971 429 1380

 

Qatar

800 2924

+974 440 60600

 

Bahrain

8000 1060

+973 17 582042

 

Oman

+968 24 00 100

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